Shadow-Planner is an integrated web-based platform providing a range of Risk Assessment, Business Continuity and Compliance tools, convenient and easy to access across any size of organisation. The modular structure allows a customised solution for each organisation – or division within an organisation.

A key element of the suite facilitates the storage and maintenance of crisis management plans and procedures. Its fresh approach to a perennial problem earned it the award for “Most Innovative New Product” at the International Business Continuity Awards.

Keeping business continuity plans up to date is a challenging ongoing chore for most organisations. It is notoriously difficult to get departments and users to periodically update their plans without significant input of time and effort! Shadow-Planner provides an excellent solution to this perennial problem.

• Plan maintenance and development process quicker, more efficient and cost effective
• User friendly, intuitive and easy to use - essential for any application only used occasionally
• Time saving email-based task management, with escalation and validation features, ensuring that plans are kept up to date and plan maintenance is streamlined.
• Management view provides status of updating process and identifies any areas for concern
• Promotes staff involvement and ownership of the plans and makes business continuity part of day to day business
• Plans are easily accessible in all circumstances – latest version always available online
• Built from the ground up to address the problems of plan maintenance and regulatory compliance
• No software to install or maintain – web-based, managed service
• Secure – 128 bit encryption and flexible allocation of access rights to each individual user
• Scaleable and hierarchical
• No need to reprint and distribute each time the plan is amended

Below is a list of Shadow-Planner modules, with a brief description of the main features.

Business Impact Analysis

• Input and maintenance, of critical business processes
• Link these processes to each other, and to resources (dependencies)
• Create Recovery Time Objectives, and Recovery Points for each process
• Automatically create, send, and collate questionnaires
• Generate reports, charts, and graphs from the information collected
• The automatic generation of Recovery Plans (similar to current Action Plans), from information entered
• Allow an easy overview for interdependent company divisions in a hierarchical way

Crisis Management Module

• Structures action plans for use in the event of a crisis.
• Includes contact cascades, as part of Contact Management
• Links action plans to related procedures.
• Assigns responsibilities to individuals or Roles
• Full version control with revision prompts via email
• Automatic escalation emails when things become overdue

Risk Assessment Module

• Developed in conjunction with Cranfield University
• Configure threats and assets using library material supplied by Cranfield
• Define multiple assessments and retain history.
• Capacity for ‘what if?” assessments
• Assess each threat against each asset. State findings and make recommendations
• Define costed options for each recommendation. Assess the affect on the risk profile of each option
• Create a company project showing ‘Before' and ‘After' cumulative risk matrices
• Review efficacy of projects after implementation

Compliance Module

• A range of modules targeting specific compliance issues, e.g. ISO17799, PAS56, Health & Safety
• User defined compliance scale. Pre-defined compliance requirements
• Uses core structure of Risk Assessment module – unlimited assessments,
• recommendations, options, projects
• New compliance modules may be created for industry or organisation specific requirements

Incident Management and Issue Management Modules

• Ability to invoke an Action or Recovery Plan and follow pre-defined steps
• Users are emailed of their responsibilities
• Forums & Discussion Boards to make sure users are kept informed
• Links to communication systems to provide multiple methods of contact and response for staff – e.g. recorded messages, GSM text messages, pager, fax
• Ability to deviate from Actions if unforeseen circumstances arise and to feed changes back to the original plans afterwards if desired
• Maintain libraries of pre-configured templates
• Reporting of Incident or Issue status
• Traffic Light System to indicate current Incident/Issue levels
• Ability to have more than one incident/issue active at any one time
• Categorisation of incidents/issues for efficient management
• Roles by expertise, ensuring actions are performed by capable people
• Direct input of Timescales and Recovery Time Objectives from the BIA module
• Ability to configure priority levels
• Tracking of Task ownership changes
• Percentage completion for individual tasks and complete plans
• Dependencies, to ensure steps can only be taken after prerequisite steps have been completed

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